Returns

Cancellation of an order:

If you wish to cancel your sales contract please email dee@wearehandmade.co.uk on receipt of goods or within 14 days of receipt.  The goods must be returned in their original condition and not have been used. After notifying us of the cancellation, the goods must be returned within 14 days at your expense.

You will then be reimbursed for the cost of the item/s and the second hand postage charge even if you opted for the first class postage.  On receipt of the goods we will refund monies owing onto the card used to make the payment. This will normally be within 14 days.

Please note that we do not accept cancellations and returns on earrings for hygiene reasons.

Faulty or damaged goods:

If your goods arrive damaged or faulty then please contact us immediately by emailing dee@wearehandmade.co.uk. After notifying us of the damage or faults, the goods must be returned within 14 days.

Standard postage charges incurred by you for the return of the damaged or faulty goods will be refunded.  On receipt of the goods we will also reimburse the cost of the item/s and postage charge.  On receipt of the goods we will refund monies owing onto the card used to make the payment. This will normally be within 14 days.